Shipping policy

Round Tu-It Signs Shipping Policy

Where We Ship
Round Tu-It Signs currently ships within the United States.
Shipping options and charges are calculated at checkout based on the items in your order and the delivery destination.

Processing Times

Ready-made, in-stock items are normally prepared for shipment within 3–5 business days.
Processing time is the time we need to prepare and package your order. It does not include the carrier’s delivery time after the package leaves our workshop.
During holidays, show season, product launches, or other especially busy periods, processing may take a little longer. If an unexpected delay will prevent us from shipping within the time promised for your order, we’ll contact you with an updated estimate and available options.

Custom & Personalized Orders

Custom and personalized pieces require additional production time because they are made specifically for you.
There is no single processing time for every custom project. Before production begins, we’ll review your request and provide an estimated completion timeframe based on the design, materials, current workload, and any deadline you’ve provided.
Many custom orders can be completed in approximately 2–3 weeks after the design and order details are approved, but more complex projects or busy seasons may require additional time.
Shipping time begins after the custom piece has been completed and packaged.
If you need an order for a particular event or date, please tell us before approving the order. Rush requests are subject to availability and are not guaranteed until we confirm them.

Shipping & Delivery Times

Delivery times shown at checkout or provided by a shipping carrier are estimates and are separate from our processing or production time.
Once your order ships, you’ll receive tracking information when available.
Weather, carrier disruptions, holidays, and other circumstances outside our workshop can occasionally affect delivery times.

Shipping Charges

Shipping charges are displayed at checkout before payment is completed.
Larger or unusually shaped products may cost more to ship because of their size and packaging requirements.
If a custom project requires special shipping arrangements that cannot be accurately calculated through the standard checkout, we’ll discuss the shipping cost with you before the order is finalized.

Local Pickup

Local pickup is available for eligible orders in Western Pennsylvania.
When your order is ready, we’ll contact you with pickup instructions. Please wait until you receive confirmation that your order is ready before coming to pick it up.
Orders selected for local pickup will not be shipped unless alternate arrangements are made.

Shipping Addresses

Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible. We’ll do our best to correct the address before shipment, but we cannot guarantee that changes can be made after an order has been processed or transferred to the carrier.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Damaged Orders

Please inspect your package when it arrives.
If your order arrives damaged, contact us within 5 days of delivery and include photographs of:
The damaged item
The exterior shipping package
The interior packaging
The shipping label, if possible
Please keep the item and packaging until we’ve reviewed the damage.
We’ll work with you to determine the appropriate replacement, repair, or refund.

Lost or Missing Packages

If tracking shows that your package has stopped moving, appears lost, or has been marked delivered but cannot be located, please contact us.
We may ask you to check around the delivery location, verify the shipping address, and contact the carrier while we review the shipment information from our end.
We’ll work with you and the carrier as appropriate to determine the next steps.
Multiple Items
Orders containing several products may occasionally be shipped in more than one package, particularly when items vary significantly in size.
If your order is divided into multiple shipments, you may receive more than one tracking number.

Questions About Shipping?

If you have questions about shipping, local pickup, a custom-order deadline, or an existing shipment, please contact us and we’ll be happy to help.