Refund policy

Round Tu-It Signs Returns & Refunds Policy

Returns on Ready-Made Items:
We want you to be happy with your Round Tu-It purchase. Standard, non-personalized items may be returned within 14 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received.

Please contact us before sending anything back so we can provide return instructions. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item. Original shipping charges are non-refundable.

Once your return is received and inspected, we’ll let you know whether the refund has been approved. Approved refunds will be issued to the original payment method.

Custom & Personalized Orders: 

Because custom and personalized pieces are created specifically for you, custom and personalized items are final sale once production has begun.

Submitting our Custom Sign Request form does not place an order or authorize production. We’ll work with you on the details, pricing, and design before your custom order moves into production.

Please carefully review names, dates, spelling, colors, and other personalized details before approving your order. Once an approved custom piece enters production, it cannot normally be changed, cancelled, returned, or refunded.

If we make an error in producing your approved design, we’ll make it right.

Cancellations:

Ready-made orders may be cancelled if you contact us before the order has been processed or shipped.

Custom orders may be cancelled before production begins. Once materials have been cut, painted, engraved, personalized, or otherwise committed to your custom piece, the order is no longer eligible for cancellation.

Damaged, Defective, or Incorrect Items:

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery and include photographs of the item and, when applicable, the shipping packaging.

We’ll review the issue and work with you on an appropriate replacement, repair, or refund.

Natural & Handmade Variations:

Our products are handmade, and many incorporate wood and other materials that naturally vary from piece to piece. Small differences in wood grain, knots, texture, color, paint finish, and other handcrafted characteristics are part of what makes each piece unique and are not considered defects.

Sale & Final-Sale Items:

Items specifically marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

In-Person Purchases:

Ready-made items purchased at shows, markets, and other in-person events follow the same 14-day return policy. Proof of purchase may be required, and the customer is responsible for arranging return of the merchandise.

Custom and personalized items purchased or ordered at an event remain subject to our custom-order policy above.

For what it’s worth, the FTC’s federal Cooling-Off Rule specifically excludes arts and crafts sold at fairs and similar venues, so ordinary craft-show sales aren’t automatically subject to that federal three-day cancellation rule.

Questions About a Return?

If you have a question or problem with an order, please contact us. We’d much rather have a conversation and find a sensible solution than leave you unhappy with something we made.