Round Tu-It Signs Custom & Personalized Order Policy

Round Tu-It Signs Custom & Personalized Order Policy

Custom and personalized pieces are created specifically for you, so the process works a little differently from purchasing a ready-made item.

Submitting a Custom Sign Request does not place an order, guarantee availability, or authorize production. We’ll review your request and contact you to discuss the design, materials, pricing, estimated completion time, and any other details before work begins.

Before production starts, you are responsible for reviewing and approving all important details, including names, spelling, dates, wording, colors, size, and other personalized information.

Once a custom design has been approved and production has begun, the order is considered final sale and generally cannot be changed, cancelled, returned, or refunded.

Changes requested after production begins may not be possible. If a change can be accommodated, additional design, material, or production charges may apply.

Colors, wood grain, knots, texture, paint finish, and other handcrafted characteristics may vary slightly from photographs or digital previews. These natural and handmade variations are part of the character of the finished piece and are not considered defects.

Custom-order completion times vary depending on the design, materials, current workload, and season. We’ll provide an estimated timeframe before production begins. If you have a specific deadline, please tell us before approving the order.
Rush requests are subject to availability and are not guaranteed until confirmed by Round Tu-It Signs.

If we make an error compared with the approved design, or if your item arrives damaged or defective, contact us promptly and we’ll work with you to make it right.
By approving a custom order and authorizing production, you acknowledge that you have reviewed and accepted the design details, pricing, estimated timeframe, and these custom-order terms.